The following policy applies to purchases made through our Paddle checkout.
You may request a no-reason refund for Pro within 7 calendar days after purchase. Once approved, the Paddle transaction is refunded and the corresponding web Pro entitlement may be removed unless another valid store or license source grants Pro.
Within 7 calendar days, you may request a refund for the unused portion of the purchased AI Credits. Credits already consumed by AI jobs are not refundable. The refundable amount is calculated proportionally from the unused purchased credits.
Our server credit ledger is the authoritative record. Promotional, signup, replacement, or credits from another purchase are not part of the refundable quantity for this transaction.
Contact official support from the email associated with your RTS account and include the Paddle transaction reference. Do not share card details or passwords.
Approved refunds are returned through Paddle to the original payment method. Bank processing times and any consumer rights required by applicable law may vary by region.
Purchases made through Apple, Microsoft, or another app store are governed and refunded by that store under its own policy.
